Travelport has signed a new 16-country distributor agreement with Dubai-based Satguru Travel & Tourism, Africa’s largest travel company outside of South Africa. The GDS provider will grow its African network from 27 to 41 countries and grow its existing GDS operations in a further two.
The strategic partnership is in line with Travelport’s ongoing strategy to invest and grow in the fast-growing African continent, and it takes effect immediately.
Under the agreement, Satguru will set up operations and run the National Distributor Centres for Travelport in the following countries: Burkina Faso, Central African Republic, Chad, Congo, Equatorial Guinea, Gabon, Guinea, Guinea Bissau, Liberia, Mali, Mauritania, Niger, Senegal, Sierra Leone, Southern Sudan and Togo.
In the countries where Satguru is not the Travelport distributor, a subscriber agreement has been signed, which includes 11 African countries, plus Afghanistan, India, the UAE and Yemen.
Travelport will also offer customers a number of Satguru’s industry-leading e-commerce applications, as part of the deal.
Last year, flight bookings made through the GDS channel in Africa increased by 7.7% and the trend looks set to continue as economists predict that the average GDP across the continent will increase by 4.7% in 2012 and 5.7% in 2013.
Monday, January 23, 2012
Air France Launches Personalised Customer Service
Air France is now offering all its customers a new array of personalised services at its main connecting hub, Paris-Charles de Gaulle.
Passengers can benefit from services that include accompaniment by an Air France agent throughout their time at the airport via the priority access route for: Departures, from arrival at the airport to the door of their plane; Flight connections; Arrivals, from the door of their plane until they exit the terminal.
A variety of “a la carte” options are also available: Transfers between the airport and Paris by chauffeured car, minibus or motorcycle; Reserving a hotel room for a few hours to get refreshed or have breakfast before going into the city; Eventually, luggage collection or delivery to an address in the Paris area.
Personalised airport assistance starts at 200 euros, plus taxes, for accompaniment of up to four passengers per agent. Flying Blue members also can earn 400 bonus miles with every purchase.
Passengers can benefit from services that include accompaniment by an Air France agent throughout their time at the airport via the priority access route for: Departures, from arrival at the airport to the door of their plane; Flight connections; Arrivals, from the door of their plane until they exit the terminal.
A variety of “a la carte” options are also available: Transfers between the airport and Paris by chauffeured car, minibus or motorcycle; Reserving a hotel room for a few hours to get refreshed or have breakfast before going into the city; Eventually, luggage collection or delivery to an address in the Paris area.
Personalised airport assistance starts at 200 euros, plus taxes, for accompaniment of up to four passengers per agent. Flying Blue members also can earn 400 bonus miles with every purchase.
Awards for Airlink
Airports Company South Africa (ACSA) hosted their annual Feather Awards for each of their airports last month, where they recognised their top service providers.
South African regional feeder airline, Airlink was recognised in the following categories: Best Airline at Bloemfontein and George, Most Improved Service Provider in Kimberley and Passenger Service Excellence in Upington.
South African regional feeder airline, Airlink was recognised in the following categories: Best Airline at Bloemfontein and George, Most Improved Service Provider in Kimberley and Passenger Service Excellence in Upington.
Three Cities Relaunch Inn on the Square
After the recent R35 million refurbishment, the Inn on the Square now presents itself as a contemporary and colourful mid-market hotel, promising functionality and quality for both business and leisure travellers alike.
25 kilometres from Cape Town International Airport, the Inn on The Square is conveniently located within the business hub of Cape Town with both the Cape Town International Convention Centre and the V & A Waterfront a short 10-minute walk from the hotel.
You’ll find the property beneath the landmark Clock Tower and housed in one of Cape Towns' oldest buildings on the heritage Greenmarket Square.
The hotel has 165 newly-renovated en-suite bedrooms, with a Bohemian design, and each room is fitted with a LCD flat-screen TV with selected DSTV satellite channels, individual climate control and electronic safes. The Inn on the Square also offers a laundry service, in-room dining and bar facilities, sauna, fitness centre and heated swimming pool.
There’s also a sun deck on the 8th floor with a panoramic view of Cape Town and Table Mountain. Topping things off is the acclaimed Dish restaurant and the first-rate conference and meeting facilities available in the Waalburg Conference Centre - it includes high-speed Internet, a large conference room, four meeting rooms and indoor and outdoor pre-function areas.
25 kilometres from Cape Town International Airport, the Inn on The Square is conveniently located within the business hub of Cape Town with both the Cape Town International Convention Centre and the V & A Waterfront a short 10-minute walk from the hotel.
You’ll find the property beneath the landmark Clock Tower and housed in one of Cape Towns' oldest buildings on the heritage Greenmarket Square.
The hotel has 165 newly-renovated en-suite bedrooms, with a Bohemian design, and each room is fitted with a LCD flat-screen TV with selected DSTV satellite channels, individual climate control and electronic safes. The Inn on the Square also offers a laundry service, in-room dining and bar facilities, sauna, fitness centre and heated swimming pool.
There’s also a sun deck on the 8th floor with a panoramic view of Cape Town and Table Mountain. Topping things off is the acclaimed Dish restaurant and the first-rate conference and meeting facilities available in the Waalburg Conference Centre - it includes high-speed Internet, a large conference room, four meeting rooms and indoor and outdoor pre-function areas.
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