The most loyal Qantas customers will now be rewarded with the introduction of a new category of Frequent Flyer - Platinum One.
From November 7, Platinum One member benefits will include a dedicated contact number to link members to the Platinum One Special Service Team, assistance with access to additional Qantas Classic and Flight Upgrade Awards, confirmation of successful upgrade requests as early as seven days prior to departure, complimentary membership of epiQure (Premium food and wine club), and personalised gifts and experiences, ranging from a ticket to a Qantas sponsored event, to an experience inside a Qantas flight simulator and more.
Inaugural Platinum One members will be notified of their inclusion in the programme by 7 November. Each inaugural member will qualify for the exclusive new tier status based on flight activity throughout the year prior to 1 November 2011. Subsequent to 1 November 2011, Platinum One membership will be assessed based on flight activity during their membership year.
With regards international services, Qantas has also announced the ability to register for a Flight Upgrade Award at any time from booking, up until 24 hours before a scheduled departure, and up to 48 hours for Platinum members. All Frequent Flyers will be notified via SMS if their Flight Upgrade Award is confirmed, to allow customers maximum time to prepare. With regards domestic services, a domestic registration process will also be introduced for Flight Upgrade Awards where a member’s Flight Upgrade Award can not be immediately confirmed. SMS notification will commence domestically in line with the introduction of the registration process.
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