Consumers have voted Avis Rent a Car into first place in the South African Service Awards (Car Hire), with the car rental giant achieving 90,12%.
The awards are acknowledged as a premier customer-driven service award system, recognising that the customer is best able to rate the service he or she receives from any company.
“It reassures us that our promise of putting people before cars and an attitude of trying harder continues to be delivered by our people,” said CEO Wayne Duvenage.
Avis introduced its Customer Service Index (CSI) in 2003 and currently over 3,500 monthly interviews are conducted with customers, examining interaction with the brand via the many interfaces it has and taking time to analyse trends therein.
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